Privacy Policy
1. INTRODUCTION
1.1 Invercauld House (ABN 98 737 665 429) operates and manages 163 Invercauld Road, Goonellabah, NSW 2480. We are committed to protecting your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Privacy Act).
1.2 By accessing and using our website, accommodation, services, and products, you agree to this Privacy Policy.
1.3 This Privacy Policy applies to the collection, storage, use, and disclosure by us of your personal information, and to how you may access your personal information kept by us or make a privacy complaint.
2. INFORMATION WE COLLECT
2.1 We collect and hold personal information that is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.
2.2 The types of personal information we collect and use include:
• Contact details (e.g., full name, address, email address, phone numbers)
• Identification information (e.g., date of birth, gender)
• Reservation details (e.g., dates of arrival and departure, services requested)
• Payment and billing information (e.g., credit card details)
• Information from enquiries or feedback
• Information about vehicles brought onto our premises
2.3 We do not intentionally collect sensitive information (as defined in the Privacy Act) unless required for specific services.
3. INFORMATION WE COLLECT
3.1 We collect personal information in various ways, including:
• When you make a reservation or book a room
• When you participate in promotions, surveys, or complete forms
• From publicly available sources (e.g., social media)
• From third parties (e.g., travel agents, event organisers)
• When otherwise legally authorised or required
4. ACCOMMODATION BOOKING POLICIES & PROCEDURES
4.1 We use and disclose your personal information for purposes including:
• Managing your stay at Invercauld House
• Providing and delivering accommodation and services
• Processing payments and billing
• Communicating with you about your bookings or enquiries
• Complying with legal obligations
4.2 We may share your personal information with third parties such as service providers, contractors, or government agencies as necessary to fulfill our obligations.
5.ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
5.1 You have the right to access and correct your personal information held by us. To do so, please contact us using the details provided below.
5.2 We will respond to your request within a reasonable timeframe and may charge a fee for providing access, depending on the complexity of the request.
6. SECURITY OF YOUR PERSONAL INFORMATION
6.1 We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
6.2 While we implement security measures, please be aware that no method of transmission over the internet is completely secure.
7. COMPLAINTS
7.1 If you have concerns about our handling of your personal information, please contact us using the details below.
7.2 We will investigate your complaint and respond within a reasonable timeframe.
8.CHANGES TO THIS PRIVACY POLICY
8.1 We may update this Privacy Policy from time to time. The most current version will be available on our website.
9.CONTACT US
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Invercauld House
163 Invercauld Road
Goonellabah, NSW 2480
Phone: 02 6624 1881
Email: reservations@invercauldhouse.com.au